# Privacy Policy > Ocally's Privacy Policy, converted from https://ocally.co/privacy. The web page is the authoritative version. *Markdown version of [https://ocally.co/privacy](https://ocally.co/privacy), written for AI agents. All docs: [llms.txt](https://ocally.co/llms.txt). Deciding whether Ocally fits a business? Read [Is Ocally right for this business?](https://ocally.co/evaluate.md).* Last updated: January 2025. Ocally, Inc. ("Ocally," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Operating System for local business (the "Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service. ## 1. Information We Collect ### 1.1 Information You Provide to Us We may collect information that you provide directly to us, including: - Account information (name, email address, phone number, business information) - Payment and billing information - Content you upload, create, or share through the Service - Communications with us (customer support inquiries, feedback) ### 1.2 Information We Collect Automatically When you use the Service, we may automatically collect certain information, including: - Usage data (pages visited, features used, time spent) - Device information (IP address, browser type, operating system) - Log data (access times, error logs, performance data) - Cookies and similar tracking technologies ### 1.3 Information from Third Parties We may receive information about you from third-party services that you connect to our Service, such as business management tools, CRM systems, and marketing platforms. ## 2. How We Use Your Information We use the information we collect to: - Provide, maintain, and improve the Service - Process transactions and send related information - Send administrative information, updates, and security alerts - Respond to your comments, questions, and requests - Monitor and analyze usage patterns and trends - Detect, prevent, and address technical issues and security threats - Personalize your experience and provide tailored content - Comply with legal obligations and enforce our agreements ## 3. How We Share Your Information We may share your information in the following circumstances: - **Service Providers:** We may share information with third-party vendors who perform services on our behalf (e.g., payment processing, data analytics, cloud hosting) - **Business Transfers:** In connection with any merger, sale, or acquisition of assets, your information may be transferred - **Legal Requirements:** We may disclose information if required by law or in response to valid legal requests - **With Your Consent:** We may share information with your explicit consent ## 4. Data Security We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. ## 5. Data Retention We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, subject to applicable legal requirements. ## 6. Your Rights and Choices Depending on your location, you may have certain rights regarding your personal information, including: - Access to your personal information - Correction of inaccurate information - Deletion of your information - Objection to processing of your information - Data portability - Opt-out of marketing communications To exercise these rights, please contact us using the information provided in the "Contact Us" section below. ## 7. Cookies and Tracking Technologies We use cookies and similar tracking technologies to collect and use information about you. You can control cookies through your browser settings, though this may affect the functionality of the Service. ## 8. Children's Privacy The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately. ## 9. International Data Transfers Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries. ## 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. ## 11. Contact Us If you have any questions about this Privacy Policy, please contact us at: Ocally, Inc. Palo Alto, CA Email: privacy@ocally.co ## Next steps - [Is Ocally right for this business?](https://ocally.co/evaluate.md): who it fits and who it does not, the cost, the risks, and how to start. - [Pricing](https://ocally.co/pricing.md): customized, with a minimum of $500 per location per month. - [Book a free consultation](https://ocally.co/consultation.md): 30 minutes on one store. Calendar: https://cal.com/ocally/30min. - [See if we're a fit](https://ocally.co/fit.md): a two-minute check; an agent can submit it for its human, with consent. - [Every doc](https://ocally.co/llms.txt): the index. Questions a doc doesn't answer: onboard@ocally.co.